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The mission of Northwestern Publishing House is to deliver biblically sound Christ-centered resources within the Wisconsin Evangelical Lutheran Synod and beyond. For 125 years, Northwestern Publishing House has kept this mission at the forefront while providing books, gifts, and materials that are relevant and a blessing to those we serve. Click here to learn more about us.

We’re excited about the opportunity to welcome new people into our family as we work together to fulfill our mission and strive to share God’s word with those around us. We are currently accepting applications for the career opportunities listed below.

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Customer Service Representative


Use your skills and knowledge to share God’s Word by connecting people with quality Christian books and gifts. In this important role you will contribute to expanding Northwestern Publishing House’s ministry impact through serving customers as part of our call center team. You will daily have an opportunity to contribute to a servant culture of Christian witness and ministry by providing effective, personalized and memorable service. Specifically, you will help customers find materials they are looking for, recommend additional relevant resources, take phone orders, and assist customers in placing online orders.

It takes hard work, a proactive approach, a positive outlook, and the ability to interact well with others to be successful in any position. Here are some additional experiences and skills that we are looking for to ensure success in the role of Customer Service Representative at Northwestern Publishing House:

  • Experience in helping customers in a retail or call center setting
  • Confidence in recommending relevant materials and resources to others
  • General knowledge of typical online shopping processes
  • Demonstrated organization and problem solving skills
  • Solid Microsoft Office skills

While we are a relatively small organization, you will need to enjoy working independently and thrive on multi-tasking in a fast-paced environment.

This is a part-time position averaging 24-30 hours per week. The call center serves customers during daytime hours Monday through Saturday. Northwestern Publishing House is closed Sundays.

NPH serves others through mission-focused employees committed to sharing God’s Word within the Wisconsin Evangelical Lutheran Synod and beyond.

Applying is simple! Complete an application via our online application form. Or, if you prefer, you can email a cover letter and resume to

Questions regarding a posted position? Contact Bill Ziche, President, at 414-615-5778 or