How do I return merchandise?
Return Policy: Items that are in perfect resaleable condition may be returned for full credit within six months from the date of purchase. A photo copy of the original packing slip, receipt, or invoice must accompany all returns. Merchandise returned without documentation may be denied credit. The customer is responsible for any return shipping charges.
Vacation Bible School material must be returned before September 15th.
Christmas merchandise must be returned before January 15th.
Other seasonal merchandise returned out-of-season but within the time frame indicated above is subject to credit at the current clearance price.
Merchandise returned lated will not be credited or returned to the sender.
Send to: ATTN: Returns
Northwestern Publishing House
1250 N 113th Street
Milwaukee, WI 53226-3284
Once we receive your return, credits or refunds are usually processed within 7 business days. Original shipping charges are not refundable.
Items that cannot be returned:
Unless defective, downloadable files, e-products, specially ordered merchandise, dated material, or personalized items will not be credited.